Refund Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations, please contact us via the contact us link. Requests received within 3 business days after making the payment will be treated as cancellation of services for the next service period.

Refund Policy

At Kipinn, we make every effort to deliver high-quality and satisfactory experience for all our residents and partners. However, if you are not fully satisfied with our services, you may request a refund within seven (7) working days from the date of payment.

Refund requests will be carefully reviewed and processed after consultation with the property owner or manager of the accommodation where you are currently staying. This ensures that all associated commitments, stays, and agreements are accurately verified before initiating the refund process.

Refunds will be issued using the same payment method used at the time of transaction:

  • If payment was made via credit card, the refund will be credited to the original card used for the purchase.

  • If payment was made through a payment gateway or online transfer, the refund will be processed to the same account from which the payment was received.

Once approved, the refund amount will be credited to your account within 3–4 working days, depending on your bank or payment service provider’s processing timelines.